How to schedule a reboot on a Mitel 3300 Controller

So you need to reboot your Mitel controller but don’t fancy hanging around until 2am to do it (despite the overtime). Your friend is the “Programmed Reboot” maintenance command.

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AppSense Outlook Signature and other Profile Information Lost

When a user logs on and launches Microsoft Outlook, some profile information is lost. The most obvious side effect for us was the user losing their Outlook Signature. Continue reading “AppSense Outlook Signature and other Profile Information Lost” »

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Move-ActiveMailboxDatabase Error: Content index catalog files in the following state: ‘Failed’ Exchange 2010

So we came across this when attempting a “Move-ActiveMailboxDatabase” powershell command to mount a mailbox database copy in our DAG. We have a powershell script that mounts all DBS on one exchange server so we can do maintenance on the other.  Continue reading “Move-ActiveMailboxDatabase Error: Content index catalog files in the following state: ‘Failed’ Exchange 2010” »

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Cannot send or receive mail on Blackberry Device for mailbox on newly created Exchange 2010 Database

So you created a new Exchange 2010 Mailbox Database but all mailbox users you move to or create in this database cannot send or receive mail on their Blackberry device?  Permissions, permissions, permissions… Continue reading “Cannot send or receive mail on Blackberry Device for mailbox on newly created Exchange 2010 Database” »

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LANDesk 9.5 SP1 Inventory Scan Missing 32-bit Applications from Add or Remove Programs Inventory

So you have upgraded your LDMS Core and Agents to 9.5 SP1. Everything looks tickety boo and you notice some of your software queries are not working anymore. Upon further investigation you notice that you are missing applications in “add and remove programs” in your software inventory. The ldiscn32.exe packaged in SP1 is not returning 32-bit applications to your inventory. Bumpers! Run for the hills… Continue reading “LANDesk 9.5 SP1 Inventory Scan Missing 32-bit Applications from Add or Remove Programs Inventory” »

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AppSense Environment Manager Event IDs

AppSense DesktopNow offers the tech heads among us a wide range of Event IDs that can be generated from the endpoint CCA (Client Communications Agent). Some are classed as “High Priority Events”. These are non configurable and are sent direct to the AMC (AppSense Managment Centre) database via HTTP from the endpoint when they are generated. Other, configurable, events are sent by the CCA to the AMC database during the default poll period set on the distribution group. Continue reading “AppSense Environment Manager Event IDs” »

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How to Personalize Microsoft Office 2010 with AppSense

Microsoft Office 2010 can be personalised with AppSense Environment Manager. AppSense have a “Best Practice” guide which is available from www.myappsense.com. The guys did a good job with it and we used it as a baseline. Most of the information here is reflected in the guide but, and please don’t drag me over the coals, we do some of the %appdata% folder includes\excludes differently, and I’ll explain why.
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AppSense Management Server Error after Installation – “Could not load type ‘System.ServiceModel. Activation.HttpModule’ from assembly ‘System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken= b77a5c561934e089”

We came across this problem after installing DesktopNow in a sandbox training environment. After installing the necessary prerequisites and subsequently the DesktopNow components we tapped in the AppSense Management Server URL to verify the AMC had successfully been installed.

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Personalize Adobe Reader with AppSense

Adobe Reader can be personalized using AppSense Environment Manager. Here are some simple steps to create a new User Application for Adobe Reader in the Environment Manager Console and a tip to keep your SQL admins happy. By default acrord32.exe is in the default blacklist for monitored applications (thanks Bryan @techbury for prompting me)

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AppSense Environment Manager Session Data Not Saved at Logoff – EmExit.bat

No session data or Desktop Settings saved at Logoff? We came across this particular problem on about 30 of our Windows 7 PCs. They were all born from the same Gold image as the other working 300 or so desktops (we are about half way through our Windows 7 migration) but these few PCs all presented the same issue. We were seeing no Session Data, Desktop Settings or Logoff actions completing at User Logoff. Continue reading “AppSense Environment Manager Session Data Not Saved at Logoff – EmExit.bat” »

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