AppSense DesktopNow offers the tech heads among us a wide range of Event IDs that can be generated from the endpoint CCA (Client Communications Agent). Some are classed as “High Priority Events”. These are non configurable and are sent direct to the AMC (AppSense Managment Centre) database via HTTP from the endpoint when they are generated. Other, configurable, events are sent by the CCA to the AMC database during the default poll period set on the distribution group. Continue reading “AppSense Environment Manager Event IDs” »

Microsoft Office 2010 can be personalised with AppSense Environment Manager. AppSense have a “Best Practice” guide which is available from www.myappsense.com. The guys did a good job with it and we used it as a baseline. Most of the information here is reflected in the guide but, and please don’t drag me over the coals, we do some of the %appdata% folder includes\excludes differently, and I’ll explain why.
Continue reading “How to Personalize Microsoft Office 2010 with AppSense” »

We came across this problem after installing DesktopNow in a sandbox training environment. After installing the necessary prerequisites and subsequently the DesktopNow components we tapped in the AppSense Management Server URL to verify the AMC had successfully been installed.

Continue reading “AppSense Management Server Error after Installation – “Could not load type ‘System.ServiceModel. Activation.HttpModule’ from assembly ‘System.ServiceModel, Version=3.0.0.0, Culture=neutral, PublicKeyToken= b77a5c561934e089”” »

Adobe Reader can be personalized using AppSense Environment Manager. Here are some simple steps to create a new User Application for Adobe Reader in the Environment Manager Console and a tip to keep your SQL admins happy. By default acrord32.exe is in the default blacklist for monitored applications (thanks Bryan @techbury for prompting me)

Continue reading “Personalize Adobe Reader with AppSense” »

No session data or Desktop Settings saved at Logoff? We came across this particular problem on about 30 of our Windows 7 PCs. They were all born from the same Gold image as the other working 300 or so desktops (we are about half way through our Windows 7 migration) but these few PCs all presented the same issue. We were seeing no Session Data, Desktop Settings or Logoff actions completing at User Logoff. Continue reading “AppSense Environment Manager Session Data Not Saved at Logoff – EmExit.bat” »

Want to find what directory numbers are in use on your Mitel 3300? Consider this..being the company Mitel 3300 administrator, you get a call from the Service Desk. “Mr Bond wants 007 extension number allocated to his new BYOD watch please”. Here is a quick way to tell if that directory number is already in use on your PBX. Continue reading “How to find what numbers are in use on a Mitel 3300” »

Antivirus software…I liken it to those bead screens that hang down from your back door. Most of the time they don’t bother you and just get on with the job of keeping out the flies but when you want to go through them you end up re-living a scene in an episode of LOST when the beads “come alive”. AV is the same, most of the time it just sits there behaving nicely but every now and then it just plain becomes annoying. To avoid any “John Locke” jungle moments, below are some exclusions to add to your AV scanner when using AppSense Environment Manager:- Continue reading “AppSense Environment Manager Antivirus Exclusions” »