Well this is certainly something we wanted to do in our environment. Based on different group memberships and user requirements for different web apps we wanted to post links into the users favorites folders in Internet Explorer. Historically, users managed their own app shortcuts in the Favorites folder but this led to inconsistencies especially when a url was updated server side. We decided to publish a folder called “!Corporate” in the users favorites folder. This folder (if sorted alphabetically) would appear at the top of the users favorites and we would leverage the ability to run vb script from an Environment Manager trigger. We could then add/delete/modify urls and keep a consistent-corporate approach to managing these items. Continue reading “Adding Corporate Favorite Items to a Users Profile using AppSense Environment Manager” »
Lets set the scene..You are rolling out hundreds of PCs with Windows 7 and you want all the agents preinstalled..naturally. Well the AppSense Environment Manager Agent is no exception.
Rolling out Windows 7 64bit prompted me to create an installation script for our PrairieFyre Contact Center Client. It is fairly basic, we install some prerequisites, the Contact Center Client (CCC) with the IP address of the server and then do a bit of cleaning up (vcredist is so messy and dumps its installation files into the root…blah). Ok, first of all we need to extract all the necessary setup files onto our server share.